Fan Survey

[wellfan]

Do your best/worst.

[grizzlyg]

Completed it. Not that it makes any difference 

[StAndrew7]

Single options for each question is frustrating as. I use multiple methods to get news, access the club website etc...

"Did you know your season ticket gets you discounted hospitality?" No, because I don't have one.

The phrasing and writing of some of these questions... 🤦‍♂️

I'm all for fan engagement but good grief, it's not difficult to proof read these things and get the basics correct.

Sorry, rant over. Been a long day.

[Kmcalpin]

42 minutes ago, StAndrew7 said:

Single options for each question is frustrating as. I use multiple methods to get news, access the club website etc...

"Did you know your season ticket gets you discounted hospitality?" No, because I don't have one.

The phrasing and writing of some of these questions... 🤦‍♂️

I'm all for fan engagement but good grief, it's not difficult to proof read these things and get the basics correct.

100% agree. I began filing in the questions but then gave up. A missed opportunity from the club to gain some much needed information. My biggest grouse was the single option questions. Also there should have been "don't know/have an opinion" options.

It was also a bit woke and to some extent a box ticking exercise. I found the ethnic question impossible to answer as there was no option to simply tick British, although there were other Britsh options.  - and thats not making a political point, its true in my case. I simply don't understand why religion was included as we've always been a non denominational club and I hope we stay that way. 

A poorly put together survey, I'm sorry to say.  

 

[grizzlyg]

2 hours ago, StAndrew7 said:

Single options for each question is frustrating as. I use multiple methods to get news, access the club website etc...

"Did you know your season ticket gets you discounted hospitality?" No, because I don't have one.

The phrasing and writing of some of these questions... 🤦‍♂️

I'm all for fan engagement but good grief, it's not difficult to proof read these things and get the basics correct.

Sorry, rant over. Been a long day.

Yup I noticed that also

[grizzlyg]

Was worried there was going to be a question. "How often do grizzly's jokes irritate you?"

Daily

Weekly

Monthly 

Frequently 

Never

🤣🤣🤣

[wellgirl]

To be fair I think it's pretty standard to have questions on religion (and gender) in most surveys. I've been asked about religion on more than one survey I've done this year. 

And with respect I don't think asking questions about religion means that Motherwell fc won't be non denominational. I'm not religious in any way shape or form but I think it's normal to be asked if you identify as being religious and if so what religion on surveys. Or none. They are clearly just trying to find out statistics and a breakdown of religion ethnicity and gender and I think that's pretty standard. 

They could have included a British option but clearly that was missed. An oversight I would think. I identify as Scottish but get that other people would prefer to tick the British option 

[mio]

Filled as much in the written space part as I could. Pleading for a pay at the gate option for non old firm games.

if my local chippy can have a chip n pin machine then a premier league football club can.

[wellgirl]

4 minutes ago, mio said:

Filled as much in the written space part as I could. Pleading for a pay at the gate option for non old firm games.

if my local chippy can have a chip n pin machine then a premier league football club can.

Don't see that happening given they got rid of the cash turnstiles and everything is online now. 

[StAndrew7]

14 minutes ago, mio said:

Filled as much in the written space part as I could. 

Aye, I had a proper rant about the absolute shite our socials have been putting out recently. Like, if you're going to do a post about last July at the start of the transfer window, don't have a photograph of Conor Wilkinson when he signed as the first bloody thumbnail. Amateurish stuff.

[ropy]

16 minutes ago, mio said:

Filled as much in the written space part as I could. Pleading for a pay at the gate option for non old firm games.

if my local chippy can have a chip n pin machine then a premier league football club can.

How different is that from standing across the road and buying a ticket online, then crossing the road and scanning in? 

[mio]

Plenty of older folk don’t have a pc or laptop and have no idea how to buy stuff online or register on a website to get tickets.

if they want to go to a game they need to queue up to buy a ticket an hour before the game and then queue again to get in. A lot just don’t like all the hassle and get embarrassed when folk question why they can’t buy a ticket online.

[wellgirl]

Just now, mio said:

Plenty of older folk don’t have a pc or laptop and have no idea how to buy stuff online or register on a website to get tickets.

if they want to go to a game they need to queue up to buy a ticket an hour before the game and then queue again to get in. A lot just don’t like all the hassle and get embarrassed when folk question why they can’t buy a ticket online.

I get the point you are making but it's not just Motherwell who have transferred everything over to buying online. We were probably one of the last clubs to do that. 

A senior season ticket is 235 quid I believe. And surely that would be easier to buy in one transaction than struggle to buy tickets every week. There is obviously an argument for a cash gate but I don't see that changing. 

 

 

[wellgirl]

36 minutes ago, StAndrew7 said:

Aye, I had a proper rant about the absolute shite our socials have been putting out recently. Like, if you're going to do a post about last July at the start of the transfer window, don't have a photograph of Conor Wilkinson when he signed as the first bloody thumbnail. Amateurish stuff.

He signed last July. I don't see the issue if they are doing a recap. 

[StAndrew7]

5 minutes ago, wellgirl said:

He signed last July. I don't see the issue if they are doing a recap. 

The one thing that the majority of people want to hear from the club right now is news of signings. That much is evident from the Ins and Outs Discussion on here. Having a photograph of someone who looks like they've been signed (and more pertinently, someone who signed and within 6 months explicitly stated that he didn't want to be here/didn't fancy it) as the leading image on a post people are most likely going to see whilst doom-scrolling is a sure-fire way to generate clicks, but it's also going to rile people up/irritate them.

If it's a recap of July, show pre-season first, or show league cup action, whatever. The timing of it is just off for me.

Like I said; long day, ranty mcrantface here, but it's just not the best chat that's all.

[mio]

16 minutes ago, wellgirl said:

I get the point you are making but it's not just Motherwell who have transferred everything over to buying online. We were probably one of the last clubs to do that. 

A senior season ticket is 235 quid I believe. And surely that would be easier to buy in one transaction than struggle to buy tickets every week. There is obviously an argument for a cash gate but I don't see that changing. 

 

 

Half the stadium is empty every week, I think they are missing out on a lot of business and people who at the last minute cant go because it’s too late to buy a ticket online.

also £235 isn’t a drop in the ocean to a lot of old Well fans on a pension.

[Kmcalpin]

1 hour ago, wellgirl said:

I get the point you are making but it's not just Motherwell who have transferred everything over to buying online. We were probably one of the last clubs to do that.

A lot of older folk do struggle with online transactions. However, if clubs are going down this inevitable road then they have to make it easier for folk to complete their purchases. We have cases of scanners not working properly. There's also no excuse for clumsy confusing sites.... are you reading this Livingston FC?

[Kmcalpin]

13 minutes ago, StAndrew7 said:

The one thing that the majority of people want to hear from the club right now is news of signings. That much is evident from the Ins and Outs Discussion on here. Having a photograph of someone who looks like they've been signed (and more pertinently, someone who signed and within 6 months explicitly stated that he didn't want to be here/didn't fancy it) as the leading image on a post people are most likely going to see whilst doom-scrolling is a sure-fire way to generate clicks, but it's also going to rile people up/irritate them.

Well said. I just don't get this recent communication release. This particular one irritated me no end. The timing is terrible as you say. 

[wellgirl]

38 minutes ago, mio said:

Half the stadium is empty every week, I think they are missing out on a lot of business and people who at the last minute cant go because it’s too late to buy a ticket online.

also £235 isn’t a drop in the ocean to a lot of old Well fans on a pension.

I get that, I only get to Fir Park because I get a discounted ticket or I wouldn't be there at all. There is the option to pay season tickets up over a six month period as well and folk can do that if they buy a concession ticket and there's no extra charge for doing so. And maybe that's something the club need to publicise a bit more. Also get that some people want to pick and choose the matches they attend.

I do understand the point you are making. I just don't see it changing. The club obviously took the decision to get rid of the cash gate and I don't see them bringing it back. 

[wellgirl]

13 hours ago, StAndrew7 said:

The one thing that the majority of people want to hear from the club right now is news of signings. That much is evident from the Ins and Outs Discussion on here. Having a photograph of someone who looks like they've been signed (and more pertinently, someone who signed and within 6 months explicitly stated that he didn't want to be here/didn't fancy it) as the leading image on a post people are most likely going to see whilst doom-scrolling is a sure-fire way to generate clicks, but it's also going to rile people up/irritate them.

If it's a recap of July, show pre-season first, or show league cup action, whatever. The timing of it is just off for me.

Like I said; long day, ranty mcrantface here, but it's just not the best chat that's all.

Apparently we are signing someone tomorrow. I get your point about Wilkinson. Just didn't immediately think of that aspect when I saw the socials. 

[StAndrew7]

13 hours ago, StAndrew7 said:

Aye, I had a proper rant about the absolute shite our socials have been putting out recently. Like, if you're going to do a post about last July at the start of the transfer window, don't have a photograph of Conor Wilkinson when he signed as the first bloody thumbnail. Amateurish stuff.

Yet more random #content from the socials team today:

https://x.com/MotherwellFC/status/1798640976061210692

I really, really don't care.

This just seems like posts for posts sake, now.

[bobbybingo]

27 minutes ago, StAndrew7 said:

Yet more random #content from the socials team today:

https://x.com/MotherwellFC/status/1798640976061210692

I really, really don't care.

This just seems like posts for posts sake, now.

If they've nothing new to post, it probabably is. Easily ignored.

[StAndrew7]

8 minutes ago, bobbybingo said:

If they've nothing new to post, it probabably is. Easily ignored.

It is but where's the fun in that? Ranting on the internet about it is far more cathartic than ignoring it. Particularly for a club who prides themselves on the standards of their #content and #socials

[Kmcalpin]

I've just had another look at the survey and I really do think the results will be of very limited use indeed and perhaps even be misleading. A few examples:

Many of the multi option questions are inadvertently worded so as to be not mutually exclusive eg disabilities.

There isn't any question on where the participant lives or their postcode sector (I know we have to be careful about data protection issues).  If the club wants to know how fans travel to home games then its essential to relate their answers to where they live, or at least their distance from Fir Park. 

The question on catering: are the food options tasty? They might well be but a fan might not like them. For example, I know that a spicy food will be tasty but I don't like/can't take spicy foods.

Availability of parking: will those who don't drive know? Does this only relate to club parking or does it relate to general street parking as well?

The idea of the survey is good but I think its needs to be changed and relaunched. There's little to be gained from expending a lot of time and effort to lift results and draw conclusions from unreliabale data.

 

[bobbybingo]

44 minutes ago, StAndrew7 said:

It is but where's the fun in that? Ranting on the internet about it is far more cathartic than ignoring it. Particularly for a club who prides themselves on the standards of their #content and #socials

True enough, we all love a moan. In fairness to them, the goalkeeper post isn't a million miles from the long discussions on here regarding Kelly's replacement, which brought up the gloved ghosts of seasons past.