Claretamberribbon Posted August 3 Report Share Posted August 3 Today at the last minute my 11 year daughter decided she wanted to go to game, as i have a season ticket I thought it would be a simple process to buy a ticket online but system wouldn't allow me to buy a child ticket on its own. No option to pay at gate, close to kick off, my son is 13 so couldn't go in without an adult which meant we had to go to ticket office stand in another queue to buy a paper ticket to then stand in the queue again for East Stand yet we want to expand our support, making it so difficult to purchase tickets or have a pay at gate option is mental. Quote Link to comment Share on other sites More sharing options...
wellfan Posted August 3 Report Share Posted August 3 23 minutes ago, Claretamberribbon said: Today at the last minute my 11 year daughter decided she wanted to go to game, as i have a season ticket I thought it would be a simple process to buy a ticket online but system wouldn't allow me to buy a child ticket on its own. No option to pay at gate, close to kick off, my son is 13 so couldn't go in without an adult which meant we had to go to ticket office stand in another queue to buy a paper ticket to then stand in the queue again for East Stand yet we want to expand our support, making it so difficult to purchase tickets or have a pay at gate option is mental. These issues shouldn’t happen and I suggest you and others continually bring them to the attention of the CEO until he makes it right. brian.caldwell@motherwellfc.co.uk 2 Quote Link to comment Share on other sites More sharing options...
wellon Posted August 3 Report Share Posted August 3 We must lose a lot of revenue by not having at least one pay at the gate option, surely it can be done . The whole online thing is OK but for people taking a last minute notion to go to game, it's no good. Quote Link to comment Share on other sites More sharing options...
Dossertillidie2 Posted August 3 Report Share Posted August 3 17 minutes ago, wellon said: We must lose a lot of revenue by not having at least one pay at the gate option, surely it can be done . The whole online thing is OK but for people taking a last minute notion to go to game, it's no good. Agree 100% need to make it easier for folk to attend last min Quote Link to comment Share on other sites More sharing options...
wellgirl Posted August 3 Report Share Posted August 3 4 hours ago, Claretamberribbon said: Today at the last minute my 11 year daughter decided she wanted to go to game, as i have a season ticket I thought it would be a simple process to buy a ticket online but system wouldn't allow me to buy a child ticket on its own. No option to pay at gate, close to kick off, my son is 13 so couldn't go in without an adult which meant we had to go to ticket office stand in another queue to buy a paper ticket to then stand in the queue again for East Stand yet we want to expand our support, making it so difficult to purchase tickets or have a pay at gate option is mental. I assume the reason for that is that kids under 12 can't go into games on their own which is apparently an SPL ruling. I agree that there should be a pay at the gate but many clubs don't have - not just us. Quote Link to comment Share on other sites More sharing options...
Kmcalpin Posted August 4 Report Share Posted August 4 A more flexible approach by the club is required to address this issue. Apart from contacting Brian Caldwell could I suggest that you also contact the Society? This query sounds right up their street. Quote Link to comment Share on other sites More sharing options...
Spiderpig Posted August 4 Report Share Posted August 4 13 hours ago, wellon said: We must lose a lot of revenue by not having at least one pay at the gate option, surely it can be done . The whole online thing is OK but for people taking a last minute notion to go to game, it's no good. It's all down to finances, a pay at the gate option would require a dedicated turnstile in every section of the ground to be set-up with cash and card payment methods, trained operators, someone to collect the cash, count it, take it to the bank etc so a significant outlay to set up. These days it's becoming harder to find places that actually take cash, card is king. So the club might not think it's worth the outlay. But I fully agree if you are trying to encourage people to attend you need a PATG option for each stand. I'm sure the WS can deal with it going forward. Quote Link to comment Share on other sites More sharing options...
well_said Posted August 4 Report Share Posted August 4 27 minutes ago, Spiderpig said: It's all down to finances, a pay at the gate option would require a dedicated turnstile in every section of the ground to be set-up with cash and card payment methods, trained operators, someone to collect the cash, count it, take it to the bank etc so a significant outlay to set up. These days it's becoming harder to find places that actually take cash, card is king. So the club might not think it's worth the outlay. But I fully agree if you are trying to encourage people to attend you need a PATG option for each stand. I'm sure the WS can deal with it going forward. Seemed to work ok in previous years. Quote Link to comment Share on other sites More sharing options...
0Neils40yarder Posted August 4 Report Share Posted August 4 11 hours ago, wellgirl said: I assume the reason for that is that kids under 12 can't go into games on their own which is apparently an SPL ruling. I agree that there should be a pay at the gate but many clubs don't have - not just us. I honestly don't care what other clubs do...if our latent support want and need a pay at the gate option then that's what our club should do. Personally I don't get to a lot of games due to my own circumstances, but on the odd occasion I get a free Saturday, the online purchase puts me off...I may be a dinosaur in that regard, but that's the way it is Quote Link to comment Share on other sites More sharing options...
0Neils40yarder Posted August 4 Report Share Posted August 4 37 minutes ago, Spiderpig said: It's all down to finances, a pay at the gate option would require a dedicated turnstile in every section of the ground to be set-up with cash and card payment methods, trained operators, someone to collect the cash, count it, take it to the bank etc so a significant outlay to set up. These days it's becoming harder to find places that actually take cash, card is king. So the club might not think it's worth the outlay. But I fully agree if you are trying to encourage people to attend you need a PATG option for each stand. I'm sure the WS can deal with it going forward. How much can it really cost...for potentially 1 gate in each of the 4 stands to be open for, what, 2 hours between 1.30pm and 3.30pm? They accept cash at the food kiosks, in the club shop, in the hospitality suites, in the ticket office...so I'm sure whoever is taking thar cash to the bank can take the ticket money as well ffs Quote Link to comment Share on other sites More sharing options...
steelboy Posted August 4 Report Share Posted August 4 13 minutes ago, 0Neils40yarder said: I honestly don't care what other clubs do...if our latent support want and need a pay at the gate option then that's what our club should do. Caldwell's gotcha line is just to say "well this is how they do it in England" so there's basically no point talking to him about stuff like this. Quote Link to comment Share on other sites More sharing options...
0Neils40yarder Posted August 4 Report Share Posted August 4 Just now, steelboy said: Caldwell's gotcha line is just to say "well this is how they do it in England" so there's basically no point talking to him about stuff like this. This was the case pre-Caldwell though? Quote Link to comment Share on other sites More sharing options...
Spiderpig Posted August 4 Report Share Posted August 4 1 hour ago, 0Neils40yarder said: How much can it really cost...for potentially 1 gate in each of the 4 stands to be open for, what, 2 hours between 1.30pm and 3.30pm? They accept cash at the food kiosks, in the club shop, in the hospitality suites, in the ticket office...so I'm sure whoever is taking thar cash to the bank can take the ticket money as well ffs Are the catering points not run by a 3rd party company the same as the shop? I agree the potential cost may not be large but I get the impression that every penny is a prisoner at Fir park so the less they spend the happier everyone is Quote Link to comment Share on other sites More sharing options...
0Neils40yarder Posted August 4 Report Share Posted August 4 19 minutes ago, Spiderpig said: Are the catering points not run by a 3rd party company the same as the shop? I agree the potential cost may not be large but I get the impression that every penny is a prisoner at Fir park so the less they spend the happier everyone is They might well be...but the point still stands, the club accept cash at other areas but not at the point of entry to the ground... The cost of having a cash gate isn't large, it's absolutely miniscule Quote Link to comment Share on other sites More sharing options...
wellon Posted August 4 Report Share Posted August 4 3 hours ago, Spiderpig said: It's all down to finances, a pay at the gate option would require a dedicated turnstile in every section of the ground to be set-up with cash and card payment methods, trained operators, someone to collect the cash, count it, take it to the bank etc so a significant outlay to set up. These days it's becoming harder to find places that actually take cash, card is king. So the club might not think it's worth the outlay. But I fully agree if you are trying to encourage people to attend you need a PATG option for each stand. I'm sure the WS can deal with it going forward. I hear what you are saying and have copied and pasted my post to Brian...if it's possible fair dues I thought maybe just one gate for the whole ground ..possibly only going to be a hundred or so cash payers but it's always something Quote Link to comment Share on other sites More sharing options...
Claretamberribbon Posted August 4 Author Report Share Posted August 4 14 hours ago, wellgirl said: I assume the reason for that is that kids under 12 can't go into games on their own which is apparently an SPL ruling. I agree that there should be a pay at the gate but many clubs don't have - not just us. I get the ruling but what frustrated me was despite having 2 seasons tickets on my account I couldn't but a ticket for my daughter, albeit last minute decision but how many fans are put off by this. Quote Link to comment Share on other sites More sharing options...
ropy Posted August 4 Report Share Posted August 4 Surely it doesn’t have to be cash, swiping a debit/credit card is the same action as scanning a season ticket - maybe a different handset. Quote Link to comment Share on other sites More sharing options...
ropy Posted August 4 Report Share Posted August 4 2 minutes ago, Claretamberribbon said: I get the ruling but what frustrated me was despite having 2 seasons tickets on my account I couldn't but a ticket for my daughter, albeit last minute decision but how many fans are put off by this. So you could have bought an additional adult alongside a child but not an individual child ticket, is that the issue? If you were using your season ticket account then that is a nonsense. (And presumably easily rectified.) Quote Link to comment Share on other sites More sharing options...
steelboy Posted August 4 Report Share Posted August 4 2 hours ago, 0Neils40yarder said: They might well be...but the point still stands, the club accept cash at other areas but not at the point of entry to the ground... The cost of having a cash gate isn't large, it's absolutely miniscule Totally agree. We will also have a decent number of supporters who for one reason or another aren't able to use the online option so you could say it discriminating against them. 1 Quote Link to comment Share on other sites More sharing options...
Claretamberribbon Posted August 4 Author Report Share Posted August 4 1 hour ago, ropy said: So you could have bought an additional adult alongside a child but not an individual child ticket, is that the issue? If you were using your season ticket account then that is a nonsense. (And presumably easily rectified.) Yes that's correct, I logged into my season ticket account and thought I could buy a child ticket, the only option I had was to pay an adult and a child despite me having an adult season ticket Quote Link to comment Share on other sites More sharing options...
ropy Posted August 4 Report Share Posted August 4 35 minutes ago, Claretamberribbon said: Yes that's correct, I logged into my season ticket account and thought I could buy a child ticket, the only option I had was to pay an adult and a child despite me having an adult season ticket It’s just a poorly specified interface, that can’t possibly be the intention. Is the site still operated by TicketMaster? Motherwell need to update their requirements and get TM to make the change. Quote Link to comment Share on other sites More sharing options...
joewarkfanclub Posted August 4 Report Share Posted August 4 22 hours ago, Claretamberribbon said: Today at the last minute my 11 year daughter decided she wanted to go to game, as i have a season ticket I thought it would be a simple process to buy a ticket online but system wouldn't allow me to buy a child ticket on its own. No option to pay at gate, close to kick off, my son is 13 so couldn't go in without an adult which meant we had to go to ticket office stand in another queue to buy a paper ticket to then stand in the queue again for East Stand yet we want to expand our support, making it so difficult to purchase tickets or have a pay at gate option is mental. I was curious about this so Ive just tried to go on and buy a child ticket for the Hearts game. As long as I log in with my season ticket details, I can buy a single child ticket under my name near to where I sit. No idea why it hasnt worked for you this weekend unless there has been a glitch or an issue with your log on. I would contact the club and ask them to check as it certainly appears possible for it to be done. Hope that helps. Quote Link to comment Share on other sites More sharing options...
Stuwell2 Posted August 4 Report Share Posted August 4 1 hour ago, 0Neils40yarder said: The cost of having a cash gate isn't large, it's absolutely miniscule The flip side of having a cash gate is that with a cash gate how many folk would decide just to use it and how busy would it get? Big enough Q at the Hunter stand when all gates are ticket - how long does it take to scan a ticket? Quote Link to comment Share on other sites More sharing options...
ropy Posted August 4 Report Share Posted August 4 9 minutes ago, joewarkfanclub said: I was curious about this so Ive just tried to go on and buy a child ticket for the Hearts game. As long as I log in with my season ticket details, I can buy a single child ticket under my name near to where I sit. No idea why it hasnt worked for you this weekend unless there has been a glitch or an issue with your log on. I would contact the club and ask them to check as it certainly appears possible for it to be done. Hope that helps. I have tried the same, it allowed me to select a child ticket but when proceeding to checkout it advises You must purchase a 13 & Under ticket with an Adult or Over 65 ticket. Quote Link to comment Share on other sites More sharing options...
Claretamberribbon Posted August 4 Author Report Share Posted August 4 (edited) 6 minutes ago, ropy said: I have tried the same, it allowed me to select a child ticket but when proceeding to checkout it advises You must purchase a 13 & Under ticket with an Adult or Over 65 ticket. This is what happend yesterday, I was able to select but unable to pay/complete transaction. At the end of the day it meant it took around 30 minutes to get it sorted at ground which won't deter me coming back but I could see others who don't have season tickets making the decision to stay at him rather than attend last minute Edited August 4 by Claretamberribbon Quote Link to comment Share on other sites More sharing options...
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